Volunteer Call Manager

Would you like to make a difference in the lives of people right here in your South Whidbey community? Do you enjoy being part of a wonderful team of caring and competent people? We're looking for a few additional volunteer Call Managers! Call managers are the links between our members and our volunteers. 

In simple terms, call managers receive requests for service from our members and then match them with volunteers from our database to provide the services. Ideal candidates will have a combination of excellent interpersonal skills, problem solving skills, the ability to learn a new software program and collaborate with other members of a dedicated team.

Duties and Responsibilities

●   Receive requests for service from members through: telephone calls, voicemail messages, emails, and in-person visits.

●   Create the service requests in our Club Express software system.

●   Prompt the system to send out emails to eligible volunteers. Then choose one and prompt the follow up emails to be sent.

●   Follow up with the member to advise that we have found a volunteer.

• Record volunteer time and obtain feedback from member and/or volunteer 

●   Develop an understanding of members’ unique needs and circumstances

• Document specific issues in the call manager logs.

Required Experience/Skills

●   Ability to listen empathetically to a member who is requesting help.

●   Ability to protect the confidentiality of our members and volunteers.

●   Excellent interpersonal skills

●   Experience working on a computer. We will train you on our specific software system.

●   Good follow through.

●   Good problem solving skills..

●   Attention to detail.

●   Good communication skills.

South Whidbey at Home does not discriminate against anyone on the basis of race, color, gender, sexual preference, religion, age, familial status, creed, political belief, income, height, weight, or disability.